Nov 7, 2008

Contacts Not Syncing on Blackberry

Our Help Desk had a user yesterday whose 308 contacts would not sync from his Outlook to his Blackberry device. The Help Desk technician tried a number of things starting with doing a soft reset, to resending service books to no avail. After working at it for a long time, he finally threw it over the cubicles to me because I am the BES admin.

No problem. I ended up finding a solution using trusty ol' Google here.

Basically all we had to do was clear out some corrupted service book entries from the user's phone. To do that I had the user do the following:

  • Click on Options > Advanced Options > Service Books
  • Hi-light "Desktop [SYNC]" then press the menu key, and select "Delete"
  • Hi-light "Desktop [CMIME]" then press the menu key, and select "Delete"

Once that is complete, resend the service book again from your Blackberry Enterprise Server. After that everything should be right as rain.

Know of any other tips like this? Did this work out for you? Did this not work, but something else did? Let us know in the comments.

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