Mar 27, 2018

Office365: Your machine isn't set up for Information Rights Management (IRM)

The other day one of the executives at my day job sent out his monthly internal report via email. We have a rights protected message feature enabled when anyone puts a certain keyword in the subject line. Since these internal reports are confidential, the executive used the keyword.

Ever since setting this up, I haven't had any issues opening these files until the other day. I recently got a new laptop, so maybe that's the issue, but for some reason on this particular day when I went to open his email message I was greeted with the following error:

Your machine isn't set up for Information Rights Management (IRM). To set up IRM, sign in to Office, open and existing IRM protected message or document, or contact your help desk.

WTF man?!

Well, I was able to fix it, but I first had to close out of all Office365 applications (Skype, Outlook, etc) then open up Word, sign out of my Office365 account in the upper right hand corner, close out of Word, then open it up again and sign back into my Office365 account.

After that, opening the confidential email and document worked fine!

Did this help you out? If so, let us know in the comments!

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