My company uses Office365, and I absolutely love it. I've managed in-house Exchange servers in my previous jobs, and having done that and having used Office365, I don't know if I could ever go back.
That being said, the other day I noticed that Office365 pushed out an update for my Outlook client that enabled what they call the Focused Inbox. If you are unfamiliar with that, here is a description from their support site:
Focused Inbox separates your inbox into two tabs—Focused and Other. Your most important emails are on the Focused tab while the rest remain easily accessible—but out of the way—on the Other tab.
My problem with this is that Outlook is the one determining what is important for me, and what isn't. I noticed that I wasn't seeing all of my emails, and that was kind of a pain in the butt for me. I decided to turn this feature off. The way Outlook was set before, you know pretty much since email was invented, works very well for me thank you very much!
To turn it off just do the following:
- Click on the View tab in Outlook
- Click on the button that says Show Focused Inbox
If users are complaining that they can't see all of their email, you might consider turning this off for them. Just a suggestion.