Dec 10, 2009

Backup Exec - V-79-57344-33928 - Access is denied

If you have been reading the blog regularly for the last three of four months, you know that I recently had the pleasure of setting up a Symantec Backup Exec 12.5 server. I did the best I could, but I frankly was not that familiar with the product.

Well, I just got a new boss who is a wizard with Backup Exec and showed me a really good way of setting it up. Now I am in the process of tweaking some of the selection lists, and troubleshooting some errors here and there.

One error I came across was the following:

Backup- \\<servername>\C:
V-79-57344-33928 - Access is denied

Access denied? WTF? The account I was using was a local administrator. I looked at the permissions of C: and administrators had full control. What could it be? I tried to edit the security of C: but I got an access denied for that too. I tried taking ownership, but got an access denied for that as well. WTF?

Did any of you guess UAC? If so, you just won a pat on the back! UAC was on, and was denying access for Backup Exec. I went to control panel, and opened up User Accounts to turn off UAC, but when I clicked the Turn User Account Control On or Off link nothing happened.

I had to use an alternative method of turning off UAC. What I did was:

  • Run msconfig from the run line
  • Clicked on the Tools tab
  • Scrolled down and clicked on Disable UAC then clicked Launch

Disable UAC

  • Copied the Selected command and pasted it in the command prompt that opened when I clicked Launch
  • Rebooted

After UAC was off, I re-ran the failed Backup Exec job with no errors!

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