Vonage Business Is Down Hard. It's Not Just You. cc @VonageBusiness

Are you a Vonage Business customer? Can't make or receive phone calls can you? Well, join the club! Oh, have you tried to call their support number but can't? Yep, join the club! Did you try to go to your control panel, but that is down too so you can't even contact Vonage support using their ticketing system? Yep, join the club!

Vonage Business is down for millions of customers across the country right now. You're only option is to sit and check their status page which for the last hour or so has looked like this:

You can also check their Twitter posts too, and see some seriously pissed off clients in the process, but all you will see is them telling you to check their stupid status page:

Just a tip Vonage, you can't tell people to check your status page and NEVER update it!

Well, my company is joining the HUGE list of clients that will be leaving. Their support has always been attrocious, and their service has always been very spotty. This really is just the straw that broke the camels back.

Do you use Vonage? Are you leaving too? Tell us about it in the comments!

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uʍop ǝpısdn ʇxǝʇ ɹnoʎ dı1ɟ

.ʇnoqɐ ʞuıɥʇ oʇ noʎ ɹoɟ buıɥʇǝɯos ʇsnظ .ɹǝʇʇıʍʇ puɐ 'ʞooqǝɔɐɟ ǝʞı1 sǝʇıs 1ɐıɔos puɐ 'sɯnɹoɟ uı uʍop ǝpısdn ɟɟnʇs ʇsod oʇ 1ooɔ ɟo puıʞ s,ʇı

(uʍop ǝpısdn ʇxǝʇ ɹnoʎ dı1ɟ) :ǝɹǝɥ 1ooʇ ǝɥʇ puıɟ uɐɔ noʎ

.uʍop ǝpısdn ʇı dı1ɟ uǝɥʇ 'ɟɟnʇs ɟo ɥɔunq ɐ ǝdʎʇ noʎ sʇǝ1 ʇɐɥʇ 1ooʇ ǝuı1uo buıʇsǝɹǝʇuı uɐ punoɟ ı .uʍop ǝpısdn ʎ1ǝʇǝ1dɯoɔ sı ʇsod sıɥʇ 'sǝʎ

.ʍo1s ǝ1ʇʇı1 ɐ ǝɹɐ noʎ ssǝ1un 'sı ʇɐɥʇ 'ʎ1ʞɔınb ʎɹǝʌ ʇı ɟo ʇsnb ǝɥʇ ʇǝb 11ıʍ noʎ ʞuıɥʇ ı uɐǝɯ ı .buo1 ʎɹǝʌ ǝq oʇ buıob ʇ,usı ʇsod sıɥʇ

Technorati Tags: flip, text, upside, down

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Digsby Goes Down

Sweet bastard! Why, oh why did Digsby have to go down today? For those of you not familiar with Digsby, read my post I wrote a few weeks ago about my new favorite IM client that not only handles all IM networks, but also handles Facebook, Twitter, Myspace etc.

Well, after being rudely awoken by the east coast at 5:30am because they couldn't access Sharepoint (Seriously! You couldn't work on something else for 30 minutes until the morning Help Desk guy came in?), I took a gander at Twitter and saw a tweet from the folks over at Digsby that they were having server issues. I didn't hink much of it because I wasn't going to be signing on until I got to work anyway.

I got in this morning, and they were still down. No big deal right? I'll just wait a little while and try again later. Three hours later, they are still down! I decided to check out their blog to see if there are any updates. Here is the most detailed blog post I have ever seen:

Really? We'll be back shortly is all you can come up with? Come on guys! I know when a server is down, the last thing you are thinking of is updating your site, but still. Your users want to be kept in the loop!

Anyone else having problems with Digsby? Anyone from Digsby want to shed some light on this morning's outage? Lets hear some comments!

[EDIT] - Just checked the blog again, and they now have this update:

We are having server-side issues that brought down the service. We are working on the problem now and will be back up shortly. If you want to be notified when we come back online, send an email to bugs@digsby.com.

After a year of almost perfect uptime, this is the second outage in the last week. This is completely unacceptable and we will make sure this does not become a regular occurance!

[EDIT 12:45 Pacific]- I got this update about Digsby via Twitter:

[Edit 2:52 Pacific] - Still down... WTF?!

[Edit 3:23 Pacific] - I wonder how many users will go back to Pidgin, Trillian, or some other IM client?

[Edit 3:40 Pacific] - And Digsby is back! Just two hours shy of a 12 hour outage! (At least that is when I first saw their post on Twitter!)

Technorati Tags: digsby, down, im, client, service

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