Oct 26, 2015

How to contact AWS support without knowing your account login information

I hate these cloud companies that offer a service, but make you jump through ridiculous hoops to speak to someone in customer support. Amazon's AWS is no different. If you click on their Contact Us page you are presented with this gem:

Where is the phone number!?

This sort of thing is all well and good if you know your account information, but if you are a company and the person who setup the account is no longer with the company, and you don't know the account login information this does you no good.

Well, there is a way to get a hold of AWS support without having to login first. Just dial Amazon's customer support phone number which is 1-866-216-1072. Politely ask to be transferred to AWS support and you will be good to go.

This worked for me to get access to a company AWS account. They couldn't tell me anything which is nice for security purposes, so I had to track down an account number, but once I had that I was able to verify the email address associated with the account and get the password reset using their password reset process.

I hope this helps you out if you have a similar AWS issue.

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